Many management professionals fall into a common failure: they consider that, in order to increase performance and productivity, it is enough to identify the processes that take place internally in an organisation and forget another fundamental step in that process: elaboration of a process map.
Types of processes that come together in an organisation
Defining the processes that occur in your business is not an error in itself, of course not. It is a necessary step to be able to look in detail at the actions that compose them and, at the same time, to intervene in them with the aim of introducing improvements and solutions.
The problem comes when we assume that all these processes are the same due to the fact that they occur in the same scenario: our business.
It is convenient, therefore, to focus on the differences that exist between them. Remember that no corporate process is the same as another, as they differ in elements such as their resources, the personnel involved, the objectives and even the methods of implementation.
Sometimes it coincides that the processes of a company correspond to the different areas that compose it. Other times this distinction is not so clear. Be that as it may, what you must take into account are the three essential categories of corporate processes:
- Strategic processes:
These have to do with the operation of the company as a whole. They cover all areas of the business. They involve all the staff and from them, formulas of corporate functioning are defined.
- Operating processes:
These are those that develop over time and that cover specific needs of the company. Their level of incidence is less than a strategic process, although they are not disconnected from the process map.
- Support processes:
In this case, these processes, without having a direct relationship with the commercial activity of the company, support the operation of the same; for example, training of personnel, computer support, reputation of the brand, maintenance of the facilities, etc.
Process mapping, what are the real benefits?
When you have identified the processes that occur in your organisation and you have defined their character and their specificities, the next step is process mapping which will help you to visualise them and undertake the effective management of them.
A process map is a graphical model through which we project all the actions that take place in a business and reflect the relationship that exists between them. In doing so, we are obtaining important benefits such as:
- Improves the definition of roles and responsibilities, not only at the top levels of each department or the company itself but also the bulk of the employees that make up the work teams.
- Optimises communication between areas or departments that have a direct relationship and helps identify unproductive points.
- It favours the alignment of objectives and corporate functions since the different levels of the company are rearranged or adapted to general needs.
Unity, order, and coherence are three elements associated with any process map. Do not forget, also, that to obtain the expected results, you must also promote continuous monitoring and follow-up work.
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